Privacy Policy
Last updated: March 2026
Fieldwork is a product of Fieldwork Systems Ltd ("Fieldwork Systems", "we", "us"). This policy explains how we collect, use, and protect information when you use Fieldwork or visit our website.
What we collect
When you use Fieldwork, we process the information necessary to operate the service on your behalf. This includes your account details (name, email, firm name), the intelligence content your firm ingests and generates, your ICP and client profile configurations, and usage data such as login timestamps and feature interactions.
How we use your data
Your data is used solely to deliver the Fieldwork service to your firm. We do not use your firm's intelligence content, client profiles, or generated outputs to train AI models, improve our algorithms, or for any purpose beyond operating your instance. We use anonymised, aggregated usage metrics to improve platform performance and reliability.
Data isolation
Each Fieldwork instance is isolated at the infrastructure level. Your data is never shared with, visible to, or aggregated with data from other firms using the platform.
Data hosting and jurisdiction
You choose your hosting jurisdiction (UK, EU, US, or Australia) at onboarding. All data processing, storage, and AI inference occurs within your chosen jurisdiction. Data does not leave that jurisdiction unless you explicitly configure cross-region distribution.
Third-party processors
We use a limited set of infrastructure providers to operate the service, including cloud hosting, email delivery, and AI inference. All processors are bound by data processing agreements and operate within your chosen jurisdiction where technically feasible. We do not sell, rent, or share your data with third parties for marketing or advertising purposes.
Data retention
Your data is retained for the duration of your subscription. Upon termination, we delete all firm data within 30 days unless a longer retention period is required by law or agreed in writing.
Your rights
Depending on your jurisdiction, you may have rights to access, correct, export, or delete your personal data. To exercise these rights, contact us at privacy@usefieldwork.io.
Cookies
Our marketing website uses only essential cookies required for site functionality. The Fieldwork application uses session cookies to maintain your authenticated session. We do not use tracking cookies, advertising pixels, or third-party analytics on either the website or the application.
Changes to this policy
We may update this policy from time to time. Material changes will be communicated to active subscribers via email at least 14 days before they take effect.
Contact
For privacy-related enquiries, contact privacy@usefieldwork.io.
Fieldwork Systems Ltd, registered in England and Wales.